Privacy Policy – HRS By Mastel

Privacy Policy


  • Titular: Hotel Representation Services by Mastel SL (onwards, “MASTEL”)
  • Fiscal ID: ES-B86444494
  • Place of Business: C/ Arrastaria 21, Building A, Floor 3, Office 12, 28022, Madrid, Spain


By accepting this Privacy Policy, the User is informed and gives their informed, express, free and unambiguous consent so that the personal data provided through the forms of the Web page located at the URL (hereinafter, the “Website”) are treated by MASTEL.

MASTEL will not be responsible for data processing that is carried out through Websites that are not your responsibility.


The data requested in the forms of the Web are, in general, mandatory (unless in the required field specified otherwise) to meet the stated purposes. Therefore, if they are not provided or are not provided correctly, the requests made by the User cannot be attended to, without prejudice to the fact that the content of the Website can be freely displayed.


The personal data provided by the User through the registration form of the Website, will be processed by MASTEL according to the following purposes:

  • Manage the registration of the User and allow him access to the activities and tools available through the Website. Their data will be kept, during the period of more extension, until the request for your removal from the Website or up to a maximum period of two years from the last access.
  • Address the queries, suggestions and complaints that the User makes known to MASTEL through the contact form of the Website, as well as the issuance of calls for such attention, exclusively in cases where these have been expressly requested. Your data will be kept for that purpose during the entire time of the management of your query and, even later, until the possible responsibilities derived from the consultation are prescribed.
  • Manage the request for MASTEL services. Your data will be kept during the management of your contract and, even later, during all the time required by the applicable legislation and until you prescribe the possible liabilities arising from the contract.
  • Develop a business profile using information that MASTEL has derived from the existing relationship with you to allow you to define in more detail the products and / or services that may be of interest. Your data will be kept until you object to the treatment.
  • If the User expressly authorizes it, the sending of commercial communications of products and / or services of MASTEL through electronic or conventional means provided by the User. Your data will be retained until you revoke your consent.


With respect to the registration form of the Website, MASTEL will process the following data:

  • Identification data: name, surnames, ID, postal address, etc.
  • Contact information: email, telephone.
  • Data provided by the User in any query he makes.

If the User provides data of third parties, he / she declares to have the consent of the same and undertakes to transfer the information contained in the Privacy Policy, exempting MASTEL from any responsibility in this regard. Nevertheless, MASTEL may carry out the periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.


The treatment of your data is based on the execution of the contract for the following purpose:

  • Manage the contracting of MASTEL services.

The processing of your data is based on the legitimate interest of MASTEL for the following purpose:

  • Preparation of a commercial profile using information with which MASTEL has derived from the existing contractual relationship with you.

The treatment of your data is based on the consent given by you for the following purposes:

  • Manage the registration of your account on the Website. The consent is given when manifesting your desire to register on the Website.
  • Address your query and / or suggestion made through the corresponding form of the Website. The consent will be given at the time you make the consultation.
  • Sending of commercial communications about products and / or services of MASTEL. The consent is given by checking the corresponding box.

In any case, the withdrawal of your consent, as well as the opposition to the treatment will not affect the lawfulness of the previous treatment.

The granting of the consents and, where appropriate, the revocation carried out will be managed in an individualized manner for each of the purposes.


The User’s data may be communicated to:

  • The Public Administrations, in the cases foreseen by the Law.
  • The Banks and Financial Institutions for the management of collections.

In addition, for the provision of the service, they may access said data:

  • Service providers of document management and database management
  • IT service providers
  • Charge management service providers.
  • Web development and maintenance service providers.
  • Customer service providers.

In addition, we use MailChimp as our marketing automation platform. By accepting our privacy policy, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with its Privacy Policy and Legal Notice.


The User:

  • Guarantees that you are over 18 years of age and that the information you provide to MASTEL is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information provided in a timely manner, in a way that responds to their real situation.
  • Guarantees that you have informed third parties of those who provide your data, if any, of the aspects contained in this document. It also guarantees that you have obtained your authorization to provide your data to MASTEL for the purposes indicated.
  • It will be responsible for false or inaccurate information provided through the Website and the damages, direct or indirect, that this may cause to MASTEL or to third parties.


The User can contact MASTEL by writing to the address C / Arrastaria 21, Building A, Floor 3, Office 12, 28022, Madrid, Spain, with the Reference “Data Protection” or through an email to the address, attaching a copy of your identity document, at any time and free of charge, to:

  • Revoke the consents granted.
  • Get confirmation about whether personal information concerning the User or not is being processed at MASTEL.
  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data.
  • Obtain from MASTEL the limitation of the treatment of the data when any of the conditions provided in the data protection regulations is fulfilled.
  • Get human intervention, to express your point of view and to challenge the automated decisions adopted by MASTEL.
  • Request the portability of the data.
  • In certain circumstances and for reasons related to your situation to the processing of your data (specifically, for commercial purposes by MASTEL), you may object to the processing of your data. MASTEL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • File a complaint regarding the protection of your personal data with the Spanish Agency for Data Protection at the address Calle de Jorge Juan, 6, 28001 Madrid.

The exercise of the referred rights will be conditioned to the fulfillment of the requirements foreseen by the current regulations in each moment for its attention.


MASTEL will treat the data of the User always confidentially and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the implementing regulations, adopting the necessary technical and organizational measures to ensure the security of your data and avoid their alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.

Last update: May 25, 2018