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Internal Training - Oracle Support Guide

- 1. Introduction to Oracle Support
- 2. Test your access
- 3. Support tasks
- 4. Day to day examples
- 5. Recognizing Oracle's repositories
- 6. Accesing Oracle's repositories
- 7. Exercises
- 8. Opening a SR with Oracle
- 9. Practical Exercise (requires follow up from advisor)
- 10. Requesting authorization from a customer
- 11. Checking previously submitted SSRR
- Internal Training - Oracle Support Guide