Training Course - MELIÁ HOTELS INTERNATIONAL Advanced Opera

Private Course

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Responsible	Valentina Escobar Fontaine
Last Update	17/07/2023
Completion Time	3 days 1 hour 55 minutes
Members	14

Course
Reviews

Meliá

- Melia Hotels International Advanced Course Introduction
General

3Lessons ·
- Isuuing reports
- Presentation Style in Opera Cloud
- Interdepartmental communication
Profiles

7Lessons ·
- Training Goals, Contents & Keep in mind
- What is a Sirius Code, what does it imply and what is the minimum mandatory information when creating a Guest Profile to generate a Sirius Code
- Profile search and Profile creation
- How to enrol a guest in Meliá Rewards from Opera Cloud
- How to create a profile in Opera Cloud using the "Fast Profile" functionality
- Profile screen: fields added by Meliá for each Profile Type. Note: This is an internal document done by Mastel, not an official SOP documented by Meliá
- Practice exercise
Front Desk & Reservations

11Lessons ·
- Training Goals & Contents
- Keep in Mind
- Walk-in Reservations in Opera Cloud
- Meliá Reward´s Reservations paid with Points: How to identify them
- Meliá Reward´s Reservations paid with Points & Cash: How to identify them
- When are these used and how to identify them
- When to use packages and fixed charges. Different type of packages.
- Meliá Reward´s 2 for 1 Breakfast promotion
- Online Check-In process and how to identify reservations in Opera
- Reservation and Blocks´ screens: Meliá specific fields. Note: This is an internal document done by Mastel, not an official SOP documented by Meliá
- Practice exercise
Financial & Audit

16Lessons ·
- Training Goals
- Contents
- Keep in Mind
- Night Audit process: Audit before and after running the end of day process in Opera
- Advance Folio: When and how to use it
- Payment on Account: Meliá specific procedure to apply payments
- City Ledger: how to settle invoices to City Ledger
- Use of Posting Masters, Open Folios and Post-stay charges
- How to post and settle cancellation and early departure charges
- Verify invoices closed without and AR Number: what does it imply
- How to correct invoices
- How to apply deposits
- How to correct deposits
- How to charge F&B charges in Opera during a POS Downtime and match both systems
- Identify the use of transaction code 9998
- Practice exercise
Blocks

5Lessons ·
- Training Goals, Contents & Keep in mind
- How to manage the Room & Rate Grid and the Group Rooming´s List in Opera Cloud
- How to identity and manage group bookings for group landing pages
- How to create routing instructions for Blocks
- Simple Events functionality for Hotels without OSEM License: How to create and manage Events
Housekeeping

3Lessons ·
- Training Goals, Contents & Keep in mind
- How to auto generate, manage and print task sheets in Opera Cloud. How to register lost & found items using track-it functionality. How to manage the turndown service. How to track and manage queue rooms. How to register guest service status (do not disturb). How to access main reports for Housekeeping and how to customize the dashboard with Housekeeping related tiles
- Practice exercise
Configuration

3Lessons ·
- Training Goals, Contents & Keep in Mind
- Internal procedure to create new rate codes and modify existing Rate Codes
- Use of the RRTEMP Role: How and when to request it
Client Relations

7Lessons ·
- Training Goals, Contents & Keep in Mind
- How to create Account Profiles following MHI Standards
- How to create Contact Profiles following MHI Standards
- Relationships between profiles: how to create them and what do they imply
- Creation, management and follow-up of Activities
- How to setup and use Trace codes for the automatically generation of Activities
- Practice exercise
Leads and Business Blocks

13Lessons ·
- Training Goals & Contents
- Keep in Mind
- Introduction to Business Block Types, Status Codes and Flow as per MHI Standards
- How to create a Block in Opera Cloud following MHI Standards
- How to manage Room Blocks: Room & Rate Grid and Manage Reservations
- Rooming List Import process
- How to create and manage Catering Events following MHI Standards
- Event´s Waitlist and Function Space´s overbooking management
- How to invoice Guest Profiles for a Block
- How to post Event Charges in Opera Cloud
- Best practices and useful recommendations related to the billing process for Groups and Events
- How to create a Rooms and Catering Blocks following MHI standards: Key Steps
- Practice exercise
Catering Configuration

7Lessons ·
- Training Goals, Contents & Keep in Mind
- How to create and manage Function Spaces. Identify Meliá Standard Shell Codes
- How to create and manage Items for Events. Identify Meliá Standard Shell Codes
- How to create and manage F&B Menu Items and Composed Menus. Identify Meliá Standard Shell Codes
- How to create Catering Packages (Daily Delegate Rates)
- Practice exercise
- Melia Assesment